Delivery and Freight Information
Purchasing with Value Music is fast and easy.
Your order will usually be dispatched in one to two working days from when it is received. On the rare occasion that there is some delay with delivery, you will be notified within this time.
Privacy
Value Music fully respects your rights to privacy and utilises the following practices in regards to any information we are provided or obtain about users of this website.
When you buy from Value Music we need to collect certain information so that we can process it. By information we mean your name, email address and so on. Value Music will never pass on your information to anybody else.
Credit Cards
When you purchase products through the Value Music website you will need to enter in your credit card details.
Value Music understands your security concerns and has invested a lot of time and money to create a secure environment for you to use. We use the latest 128-bit encryption software to protect your credit card information and provide transaction security.
For security purposes your credit card details are not stored on our system or anywhere else.
Security
Concerned about Security? So are we!
Value Music understands your security concerns and has invested a great deal of energy into creating a secure environment for your use. Our servers use the latest 128-bit encryption software to protect your credit card details and provide transaction security.
What happens to my credit card details?
Your credit card details are encrypted (scrambled) before being transferred over the Internet using the latest 128 bit SSL codes. By doing this, there is no way that anyone can get your credit card details from the Internet.
For security purposes your credit card details are not stored on our system.
Returns Policy
Our returns policy is very simple.
ANY product may be returned within seven (7) days of dispatch for ANY reason.
We understand that purchasing on the Internet from a photo image of a product or by our recommendation may be of concern to you. By implementing this policy, we have made dealing with Value Music RISK FREE.
The only conditions that we have on this policy are:
1. That the product must be in pristine Brand new condition, with all of the accessories and original packaging intact.
2. That the product is returned by mail or courier as instructed by us.
3. That the send and return freight charge is deducted from the refund amount and a return authority number (R/A) is obtained from value music before returning the goods.
4.You MUST receive from us a return authorisation number.
Please let us know if you have any other concerns - Our aim is to make purchasing from us completely risk free.